Troubleshooting

Open all Close all

› Device is no longer booting after disabling Management Engine

› Laptop needs a very long time to boot up

› My laptop does not boot \ the screen remains black

› Why do I have to press the power button twice before the laptop turns on?

› How to create an official installation medium to install an older version of Windows

› I cannot see my SSD during the Windows installation process

› The touchpad does not work during the Windows installation sequence

› Windows does not include a driver for my Wi-Fi module but requires an internet connection during install

› How can I check if all my device drivers are properly installed?

› Problems with Control Center

› The AMD Software app disappeared after a driver update

› High CPU activity at idle when using USB-C devices

› Problems with DPC latencies

› How can I reduce electromagnetically induced noise?

› Problems with battery life, idle power consumption, or relatively high fan noise despite low load (long article, slightly older)

› Short battery life in gaming laptops (2025)

› Backlight Bleeding

› G-SYNC error message after panel swap

› My power button does not work in Windows (unless I hold it for a very long time)

› My spacebar does not trigger reliably when I press it all the way out on the edge

› Problems with keyboard illumination and other RGB LEDs

› External USB mouse sometimes stands still (possibly on hub/dock)

› My docking station does not work reliably

› My external monitor does not work reliably

› My screen is not getting any signal through my docking station

› Problems with Wi-Fi reception

› Advanced troubleshooting for Standby issues

› How to remove Standby from the user experience (optionally: replace with Hibernate)

› Laptop consumes about 2% battery capacity per hour in standby mode

› Laptop seems to go into standby mode randomly (by itself)

› Laptop wakes up from standby or hibernate by itself

› Problems with Standby (Sleep)

› Bluescreens or random visual glitches in Windows

› How to check Windows Event Viewer for error messages

› How can I allow XMG to access my computer for troubleshooting? (Remote Support)

› I am blocked by Cloudflare when trying to access the XMG website or download portal from outside of Europe

› I have sent an e-mail but have not received any reply - what might be the reason?

› The rubber feet of my laptop have started to come off

› A RAM module or SSD appears to be faulty. Do I need to send in the whole PC?

› How do I prepare my desktop PC for RMA shipping?

› I am having problems with some of the USB ports.

› My PC has a problem. How do I contact support?

› My PC seems to start up normally, but I'm not getting a picture on the monitor.

› My PC won't start. What should I check first?

See all 8 articles