My PC has a problem. How do I contact support?

For specific hardware issues, our official support team is the best first point of contact. Depending on the issue, you can reach us via email, the contact form or the telephone hotline.

To ensure a prompt response, the following basic information is always helpful: serial number or order number, a description of the fault as accurately as possible, how long the problem has existed, whether any changes have been made to the system, and whether the fault can be reproduced.

Screenshots, photos, videos or CSV sensor logs can help to narrow down problems more quickly. Community channels such as Discord, Reddit or other forums can be useful for general enquiries, but they are no substitute for an official support ticket.

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